Service Ticket

We can receive a support request by email and start the "Service Ticket" in the brand's mill workflow by forwarding it. So the e-mail is first received in your e-mail inbox. In order to automate further processing, the forwarding of the e-mail is set up in the mailbox. (In Gmail you create this via a filter on incoming emails).

The receipt of the forwarded e-mail is controlled via the "Status" form. There, the "bm_ts0" step receives the e-mail.

We start forwarding to the work step with:

m97.s_bm_ts0.txxx@brandsmill-service.appspotmail.com 

m = tenant  (97 -> change)
s = Process step -> incoming email, workflow starts (_bm_ts0  to start Service Ticket)
t = user Token (for safety). (txxx -> change)